What is a "Whitelist"?

A whitelist is a list of email addresses that you can set up so that you continue receiving emails from people you want to receive email from. When you add an address to your "whitelist," you tell the email system you use not to filter any email from that address, for any reason. Please follow the instructions below to add us to your whitelist so we can make certain our newspaper alerts are not thrown out by your email system before they reach you!

Please note that every email system is a little different, so you'll need to choose the appropriate instruction from the list we've provided. If your email service is not listed, please contact your ISP's customer service representatives and ask for further instructions on whitelisting an email address.

• AOL
• Yahoo
• Hotmail
• Gmail
• Mozilla Thunderbird
• Netscape
• Microsoft Outlook 2003
• Others

AOL

New Subscribers
You will need to add our "From address", muskokaemagazine@directmail.support.newspaperdirect.com, to your AOL address book:

1. Click the Mail menu and select Address Book.
2. Wait for the "Address Book" window to pop up, then click the Add button.
3. Wait for the "Address Card for New Contact" window to load.
4. Once loaded, cut and paste muskokaemagazine@directmail.support.newspaperdirect.com into the "Other email" field.
5. Make our From address the "Primary email" address by checking the associated check box.
6. Click the Save button.

Existing Subscribers
If our newspaper alert is in your AOL Spam Folder, please open the issue and then click the This Is Not Spam button. Next, please add muskokaemagazine@directmail.support.newspaperdirect.com onto your Address Book as described above.

Yahoo

New Subscribers
You will need to set up a filter to redirect our newspaper alert into your inbox:

1. Open your mailbox and click on Mail Options (upper right hand corner).
   
2. Select Filters (bottom left corner).
   
3. Click the Add link on the Filters page.
   
4. Update the "From header:" rule with the following 2 pieces of information: "contains" and muskokaemagazine@directmail.support.newspaperdirect.com. (This tells Yahoo to identify our newspaper alert based on its From address.
   
5. Click the Choose Folder pull down menu and select inbox.
   
6. Pick the Add Filter button.
   

Existing Subscribers
If our newspaper alert is getting stuck in your Yahoo Bulk Folder, please open the issue and click the Not Spam button. Next, check to see if the newspaper alert's email address is in your "Blocked Addresses" list. If you see muskokaemagazine@directmail.support.newspaperdirect.com on this list, select it and click the Remove Block button. Lastly, please set up a filter as outlined above.

Hotmail

New Subscribers
You will need to add our From address, muskokaemagazine@directmail.support.newspaperdirect.com, to your Hotmail Safe List:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk email Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Copy and paste muskokaemagazine@directmail.support.newspaperdirect.com into the dialog box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box.

Existing Subscribers
If our newspaper alert is in your Junk email Folder, open the issue and click the Not Junk button. Next, check to see if our email address is in your Blocked Senders list. If you see muskokaemagazine@directmail.support.newspaperdirect.com on this list, select it and click the Remove button. Finally, if you have not done so, add muskokaemagazine@directmail.support.newspaperdirect.com into your Safe List as outlined above.

Gmail

New Subscribers
You will need to add our From address, muskokaemagazine@directmail.support.newspaperdirect.com to your Gmail Contacts List:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste our From address, muskokaemagazine@directmail.support.newspaperdirect.com into the primary email address dialog box.
4. Click Save.
5. Click Spam along the left side of any Gmail page.
6. Check mark the box next to our email.
7. Click Not Spam button along the top.

Existing Subscribers
How to check if our newspaper alert is in the "Spam" folder:

1. Click Spam along the left side of any Gmail page.
2. Check mark the box next to our newspaper alert.
3. Click Not Spam button along the top.

Mozilla Thunderbird

New Subscribers
You will need to add our From address, muskokaemagazine@directmail.support.newspaperdirect.com, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

Add our From address into your Personal Address Book:

1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under the Contact tab, copy and paste our "From" address, muskokaemagazine@directmail.support.newspaperdirect.com into the Email dialog box.
5. Click OK.

You can also right-click any email address you see in Thunderbird and select "Add to Address Book."

Now whitelist your Personal Address Book:

1. From the main drop down menu, select "Tools -> Junk Mail Controls..."
   
2. This will launch the Junk Mail Controls window that has two tabs:
   Settings and Adaptive Filter
   
3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
   
4. Click OK.

Existing Subscribers
Please check your Junk folder to see our newspaper alert have been mistakenly placed there. To prevent this from happening in the future, you need to mark our newspaper alert as not junk. Do this by right-clicking on our newspaper alert and choose "Mark -- As Not Junk."

Netscape Mail

New Subscribers
Netscape Mail Web-Based Email has no filters and spam protection. Therefore, you can enjoy our email without do anything further, because it will not be mistakenly filtered.

Microsoft Outlook 2003

New Subscribers
You will need to add our From address, muskokaemagazine@directmail.support.newspaperdirect.com, to your Safe Senders list:

1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk email.
3. On the Safe Senders tab, click Add.
4. In the Add address, copy and paste in our From address, muskokaemagazine@directmail.support.newspaperdirect.com Click OK.

Others

If you use a Web mail system or email application not listed above, the instructions for white listing our email address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, jut by adding our From address, muskokaemagazine@directmail.support.newspaperdirect.com, to your address book, safe list, white list or contact list will be sufficient.

If our updates are not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find our email there, you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select our email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your email client/email application.